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Terms and Conditions

Last Updated: June 17, 2026

Overview

These Terms and Conditions (“Terms”) govern the use of VOCALLI.AI (“the Platform”), operated by DigiMedix Technology Solutions Inc. (“the Company”, “we”, “our”, or “us”).

By registering, accessing, or using the Platform, you (“the User”, “you”, or “your”) agree to be legally bound by these Terms. If you do not agree, you must not use the Platform.

VOCALLI.AI is an AI-powered medical scribe and transcription platform designed for healthcare professionals and clinics. The Platform provides automated transcription, note generation, clinical documentation assistance, and related productivity tools to support healthcare workflows.

Use of the Platform is subject to these Terms, our Privacy Policy, and all applicable laws and regulations, including PIPEDA, PHIPA, HIA, HIPAA, and other applicable privacy and healthcare laws.

2. Medical Disclaimer and No Medical Advice

VOCALLI.AI is an administrative and documentation support tool. It is not a medical device and does not provide medical advice, diagnosis, treatment, or clinical recommendations.

All AI-generated outputs are intended solely to assist healthcare professionals and must not replace professional medical judgment.

Healthcare professionals remain solely responsible for:

  • Patient care and treatment decisions;
  • Medical diagnoses;
  • Clinical recommendations;
  • Review and approval of all generated documentation.

3. Eligibility

The Platform is intended for licensed healthcare professionals, clinics, healthcare organizations, and authorized administrative staff.

By using the Platform, you represent and warrant that:

  • You are at least 18 years old;
  • You have legal authority to enter into this agreement;
  • You are authorized to use the Platform on behalf of yourself or your organization;
  • You are using the Platform for lawful healthcare, administrative, or business purposes.

4. User Responsibilities and Acceptable Use

You are solely responsible for:
  • Obtaining and documenting all legally required patient consents;
  • Compliance with applicable healthcare and privacy laws;
  • Maintaining the confidentiality of account credentials;
  • Reviewing and validating all AI-generated outputs before use;
  • Ensuring information entered into the Platform is accurate and lawful.
You agree not to:
  • Upload malware or malicious software;
  • Attempt unauthorized access to any system;
  • Reverse engineer or copy Platform technology;
  • Use the Platform for unlawful purposes;
  • Use the Platform for unlawful purposes;
The Company is not responsible for errors in AI-generated content, misuse of Platform outputs, or violations of healthcare privacy obligations by users.

5. SMS Verification and Communications

To protect user accounts and maintain platform security, VOCALLI.AI may send transactional SMS messages using third-party communication providers, including Twilio Inc.

These communications may include:

  • One-Time Passwords (OTPs);
  • Account verification codes;
  • Multi-Factor Authentication (MFA) codes;
  • Login verification requests;
  • Account-related alerts.

By registering for an account or providing a mobile phone number, you expressly consent to receive these communications.

These messages are strictly transactional and service-related and are not marketing or promotional messages.

Users are responsible for maintaining accurate contact information.

Message and data rates may apply based on the user’s mobile carrier and service plan.

The Company is not responsible for delayed or undelivered messages caused by carrier restrictions, network failures, incorrect phone numbers, or circumstances beyond our reasonable control.

6. Plans and Pricing

Free Plan

  • Up to 15 transcripts per year;
  • Intended for evaluation and limited professional use;
  • Subject to usage limits and feature restrictions;
  • May be modified or discontinued at any time.

Pro Plan

  • Available through monthly or annual subscriptions;
  • Includes expanded usage limits and premium features;
  • Automatically renews unless cancelled.

Enterprise Plan

  • Custom pricing and feature configuration;
  • May include dedicated support and custom integrations;
  • Subject to separate written agreements where applicable.

7. Billing and Payments

A valid payment method may be required for paid services.

Unless otherwise stated:

  • Fees are charged in Canadian Dollars (CAD);
  • Subscription fees are billed automatically;
  • Fees are non-refundable except where required by law;
  • Pricing may change with thirty (30) days’ notice;
  • Accounts may be suspended for failed payments.
The Company may use third-party payment processors to process billing transactions.

8. Data Storage, Security, and Ownership

Data Ownership

Users retain ownership of all patient information, recordings, transcripts, and health data submitted to the Platform.

Users grant the Company a limited license to process such information solely for providing Platform services.

Security

The Company implements safeguards including:

  • Encryption at rest and in transit;
  • Encryption at rest and in transit;
  • Access controls;
  • Access controls;
  • Security monitoring and testing.
No system can guarantee absolute security.